bo99's Privacy Policy

1. Introduction

bo99 is a trusted online betting and casino platform in Bangladesh. We treat the privacy of our users as our top priority. This privacy policy ("Policy") sets out how bo99 collects your personal information, how it is used, and under what circumstances it may be shared with third parties.

By using the bo99 website or services, you agree to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform.

This policy applies to all bo99 services — including cricket betting, slot games, live casino, card games, and all other gaming services.

2. What Information Is Collected

bo99 may collect the following types of information:

2.1 Registration Information

Information you provide when creating an account:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Mobile number
• Email address
• Password (stored in encrypted form)
• Preferred username

2.2 Identity Verification Information (KYC)

To ensure secure transactions and prevent fraud, we may request the following information when necessary:

• National ID card (NID) or passport copy
• Recent photo or selfie
• Proof of address
• Payment method verification documents

2.3 Financial Transaction Information

Records of deposits and withdrawals, payment methods used (bKash, Nagad, Rocket, Upay, bank transfer), and transaction history are stored.

2.4 Automatically Collected Information

The following information may be collected automatically while you use the platform:

• IP address and device information
• Browser type and version
• Operating system
• Session duration and page visit information
• Referral source
• Cookie and local storage data

2.5 Gaming Activity Information

Your bet history, gaming preferences, bonus usage details, and account activity information are stored. This information is used to improve the user experience and ensure responsible gaming.

3. How Information Is Used

bo99 uses the collected information for the following purposes:

3.1 Account Management

Information is used to create and manage your account, verify your identity, and provide our services to you. It is also necessary for age verification (confirming 21+).

3.2 Financial Transaction Processing

Your financial information is used to properly complete financial activities such as deposits, withdrawals, and bonus payments.

3.3 Security and Fraud Prevention

Information is analysed to ensure account security, detect fraudulent activity, and prevent money laundering.

3.4 Service Improvement

Information is used to further improve the user experience, resolve technical issues on the platform, and introduce new gaming features.

3.5 Responsible Gaming

Gaming activity data is analysed to identify risky behaviour and provide support to users when needed.

3.6 Communication and Support

Contact information is used to respond to your queries and complaints, share important updates, and manage 24/7 live chat support.

4. Sharing Information with Third Parties

bo99 does not sell or rent your personal information. However, information may be shared in the following limited circumstances:

4.1 Payment Processors

Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete financial transactions. These partners operate under their own privacy policies.

4.2 Technology Service Providers

Game software providers — such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming — may use limited technical information to operate their game services. This information is restricted to technical purposes only.

4.3 Legal Obligations

Information may be disclosed when required by a court order, government directive, or legal obligation. In such cases we will provide only the minimum information required by law.

4.4 Fraud Investigation

In cases of serious fraud or illegal activity under investigation, relevant information may be shared with security agencies.

5. Cookies and Tracking Technologies

Cookies and similar technologies are used on the bo99 website. Cookies are small text files stored in your browser.

5.1 Essential Cookies

These are necessary for the basic operation of the platform — maintaining login sessions, security verification, and temporarily storing form data. These cookies cannot be disabled.

5.2 Functional Cookies

These cookies are used to remember your language preferences, display settings, and personalised experience.

5.3 Analytics Cookies

Statistical data is collected to monitor and improve platform usage. This data is completely anonymous.

You can reject non-essential cookies at any time by changing your browser settings.

6. Data Security Measures

bo99 uses industry-standard security technologies to keep your information secure:

• SSL Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Password Hashing: Passwords are never stored directly — advanced hashing algorithms are used.
• Two-Step Verification: Two-factor authentication is available to enhance account security.
• Access Control: Only authorised staff can access your information.
• Regular Security Audits: Regular audits are conducted to identify system vulnerabilities.
• Data Backup: Secure backups of data are maintained.

However, transmitting information over the internet is not entirely risk-free. We are committed to providing the highest level of protection, but no one can guarantee complete security.

7. Data Retention Period

bo99 retains user information according to the following policy:

• Information for active accounts is retained for the duration that the account remains open.
• Even after an account is closed, information required to meet legal obligations is retained for a specified period.
• Financial transaction records are retained for an extended period as this is a legal requirement.
• Information for inactive accounts is deleted or anonymised after a certain period.

8. Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You may request to know what information we hold about you. After verification, we will provide a copy of the information.

8.2 Right to Rectification

If any information we hold about you is incorrect or incomplete, you may request a correction.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations.

8.4 Right to Object to Processing

You may object to marketing communications at any time. We will stop them immediately.

8.5 Right to Data Portability

You may request your information in a structured, commonly used, and machine-readable format.

To exercise these rights, contact us at: [email protected]

9. Protection of Minors

bo99 is a responsible gaming platform. This service is for users aged 21 and above only. We do not knowingly collect information from minors.

If we become aware that a minor's information is in our system, we will immediately close that account and delete the associated information.

If parents believe their child has created an account on this platform in any way, please contact [email protected] immediately.

10. Changes to This Policy

bo99 may update this privacy policy from time to time. For significant changes, we will:

• Update the "Last Updated" date at the top of the page.
• Notify registered users by email.
• Display a notification on the platform.

Continuing to use the platform after any changes means you agree to the revised policy. We recommend visiting this page regularly.

11. Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

For more information, you can also visit our Terms and Conditions and Responsible Gaming pages.